Christine
Small Fry
Karmic Presence: 10
Posts: 46
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« on: June 06, 2008, 07:47:16 AM » |
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I've tried to remain calm, I sent an email stating the urgency of the matter but have had no reply. Please, please somebody help me. Perry...where are you?
Here's what happened:
I was working on TimeNet, actually...I hadn't really started yet, I was just looking at the list of overdue invoices and while I was looking at the screen, it all went "poof!" and was gone. A box popped up, giving me a random "tip" and something else about the start up assistant. It looked as if I had just opened TimeNet for the very first time. I have just lost 15 months of information, 75 clients, and hundreds and hundreds of invoices.
I quit TimeNet and opened it again, my overdue invoice list still popped up, but no other data. I tried again, I tried restarting the computer and tried again. Eventually my overdue invoice list disappeared too. I've located my back up folder and can see client info, etc. plus I have all the invoices saved as PDFs in my documents folder but how on earth do I restore all that information back into TimeNet? Please don't tell me to re-enter all the info manually because I'd rather bang my head on the desk and start fresh with new software that isn't going to do this to me.
HELP!
Christine
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« Last Edit: June 06, 2008, 11:42:07 AM by Christine »
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Perry
AppleSource CEO
Administrator
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AppleSource CEO
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« Reply #1 on: June 07, 2008, 04:33:25 PM » |
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Christine, I've been looking through previous emails and can't seem to find yours. Please email me again at support@applesource.biz. You won't have to re-enter in your data, I can reinstate it pretty easily. Can you email me your data folder? Thanks. |
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Perry Fjellman
AppleSource Software
We Open Doors, Not Windows
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Christine
Small Fry
Karmic Presence: 10
Posts: 46
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« Reply #2 on: June 08, 2008, 10:19:07 AM » |
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Thanks, I sent you the data folder, please let me know if you get it okay.
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Christine
Small Fry
Karmic Presence: 10
Posts: 46
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« Reply #3 on: June 12, 2008, 06:43:43 AM » |
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Haven't heard back yet, I sent the data folder. Any luck?
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Christine
Small Fry
Karmic Presence: 10
Posts: 46
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« Reply #4 on: June 15, 2008, 07:46:42 AM » |
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I need to make a decision a.s.a.p. whether I try to keep going with TimeNet or start over with different software. Anxiously awaiting your reply.
Christine
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Perry
AppleSource CEO
Administrator
Forum Guru
Karmic Presence: 190
Posts: 944
AppleSource CEO
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« Reply #5 on: June 23, 2008, 02:43:31 AM » |
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Sent you the repaired data file about a week ago, hope that fixed it. Are you getting my emails?
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Perry Fjellman
AppleSource Software
We Open Doors, Not Windows
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Christine
Small Fry
Karmic Presence: 10
Posts: 46
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« Reply #6 on: June 23, 2008, 02:53:55 AM » |
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I was getting them, but didn't hear back from you about the final step to restoring the data. Are you getting my emails? I just replied to one I got just now.
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Perry
AppleSource CEO
Administrator
Forum Guru
Karmic Presence: 190
Posts: 944
AppleSource CEO
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« Reply #7 on: July 30, 2008, 03:43:26 AM » |
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I think this has been resolved.
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Perry Fjellman
AppleSource Software
We Open Doors, Not Windows
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Perry
AppleSource CEO
Administrator
Forum Guru
Karmic Presence: 190
Posts: 944
AppleSource CEO
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« Reply #8 on: September 18, 2009, 06:26:47 AM » |
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FYI, these issues have all been identified and resolved. It should never happen again.
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Perry Fjellman
AppleSource Software
We Open Doors, Not Windows
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